Cèdre Holding Customer Testimonial

We are pleased to interview Apolline.E, Operations Director, who shares her collaborative experience with Roger. The Cèdre Group has established itself as an essential leader in the field of mental healthcare in French-speaking Switzerland.

• 4 offices in Switzerland

• 80 therapists

• 50,000 consultations delivered

"Je cherchais une solution pour digitaliser mes processus RH et mes planning d’occupation. Grâce à Roger, j’ai pu gagner du temps et faire des prévisions plus précises de chiffre d’affaires."

Apolline E

Directrice des opérations

Introduction to Cèdre Holding

Cèdre Holding has charted its path toward remarkable organic growth since its creation, by establishing a group practice model that preserves practitioners' independence while fostering the efficiency of more integrated models. The current objective is to strengthen its position in the market by relying on an operating organization focused on the quality of care, while becoming a hub of attraction for therapists.

Currently established in 4 centers in Geneva, the group has more than 80 therapists. In close collaboration with leading physicians, it plans to continue developing both organically and externally. Diversification into new mental healthcare-related professions, such as home care and training, will be an essential component of the group's strategy in the years ahead. To achieve these ambitious goals, the Group relies on its internal talent while launching a significant effort in structuring and digitization.

In this interview, you will understand why our client chose Roger and how we help operations management and human resources save time every day so they can focus on high-value tasks by digitizing certain processes.

Before Roger

What was the situation before Roger?

When I started working for Cèdre, all the information related to managing our facilities was in Excel or paper format. For example: 

• Room bookings for practitioners

• Team vacations and leave requests

• Work schedules

Sometimes, the schedules were not respected or optimized, with a definite impact on our revenue.

What problems did you want to solve with Roger?

So I looked for a solution to digitize all these processes in order to: 

• Save time on administrative management and focus on what was important

• Optimize the schedules of offices assigned to each practitioner

I also wanted the tool I chose to be able to integrate with the software we already use, such as Teams. However, to date it is not integrated with our payroll system (OPALE).

Where did you look for a solution? How did you hear about Roger?

I knew Roger's founders because we worked together. So I know their ethics and their way of working; I was confident.

What allowed our product to stand out from the other options?

The solution is very affordable compared with competitors on the market, and that convinced me.

Implementing Roger

How did the implementation go within your company?

Very simply. Roger's integration process was very simple in our company. In just a few days, the software was usable and up and running. The most difficult part for me was formatting the data to be integrated into the process because nothing had been digitized before. Then, in collaboration with the Roger teams, I integrated my data and set up the necessary tools. 

From the employees' side, getting started was very simple and intuitive. I trained them in half a day.

What is the impact in your daily life since using Roger?

Thanks to Roger, I have better visibility into performance.

I can optimize the occupancy of my consultation rooms and know my forecasted revenue. 

When a consultation room is unoccupied, I can try to plan replacements. Similarly, thanks to Roger, I have an overview of vacations, leave and sick leave and I can organize myself better.

If you had to choose one, what would be your favorite Roger feature? How has it made your life easier? What other features do you use a lot?

My favorite feature is report export, which helps me enormously in day-to-day management, especially in schedule management. I can also get an overview of employees, such as their vacations, sick leave and what we call their activities, which are linked to their revenues. 

Concretely, I now have access to detailed analysis, which has enabled me to set up more relevant tracking KPIs. For example, I can analyze ROI by half-day to calculate the profitability of my offices. 

Finally, I find the “interview” feature very practical and useful, especially in evaluating medical receptionists. It is a tool that has allowed us to discuss everyone's expectations and set clear goals. We are still looking for the right angle to implement it for our therapists.

From 1 to 10, how do you rate the quality of the product? What could we improve first?

I give it 9/10. I still see a lot of features coming that I look forward to; this momentum is really great! 

I will still need to be able to integrate it with Opale for a 10/10 (but that is not Roger's responsibility)

Is there an unexpected benefit you got from using our product?

Roger allows me to track my teams' activities and inventory my office equipment. 

I can set up custom fields that allow me to track employees' paid “activities”. Concretely, when an employee performs a paid service, it is entered in Roger and my monthly report allows me to add it to their payslip.

My Roger experience

If you had to use one word to describe your experience with Roger, what would it be? Why?

SUPER!

What has exceeded your expectations since you started working with us?

The team is truly attentive. The platform is constantly evolving. Development is not fixed and continues to evolve to meet customer expectations.

What would you say to someone considering buying our product?

Have fun.

From 1 to 10, would you recommend Roger to a colleague?

Yes, absolutely.