Lausanne HR Fair 2025
Meet the Roger team and discover our latest HR innovations
Meet the Roger team and discover our latest HR innovations
Customer success
A successful transformation, autonomous teams
HR digitalization fails when the project remains technical. The customer success approach and local expertise fundamentally transform implementation.
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8 weeks to transform your HR
With the Customer Success approach, the project is operational in 8 weeks and the tools are adopted within 3 months. You then continue to innovate independently.
Strategic alignment
Defining real business objectives, mapping existing processes and tools. Everyone shares the same definition of success.
Operational deployment
Process configuration, secure data migration, testing and validation. The technical complexity remains on the vendor’s side.
Upskilling
Role-based training and sharing of best practices, daily support, and process adjustments based on feedback.
Strategic alignment
Defining real business objectives, mapping existing processes and tools. Everyone shares the same definition of success.
Operational deployment
Process configuration, secure data migration, testing and validation. The technical complexity remains on the vendor’s side.
Upskilling
Role-based training and sharing of best practices, daily support, and process adjustments based on feedback.
Support makes all the difference
Implementing an HR tool requires tailored support. Swiss regulations remain little known. The Customer Success approach brings closeness, compliance, and real adoption.
Ensure HR transformation
The project is not meeting its objectives. The structured Customer Success approach makes all the difference.
Missed deadlines, hidden costs. But the most critical point: the employee does not adopt the tool or bypasses the digitized processes.
Customer success drives your own transformation objective. The project moves forward because the approach is proven. Every decision is based on prior analyses and data.
The support is comprehensive and business-oriented: reduction in the number of tools, simplification of processes, secure data migration. ROI is easily demonstrated to management.
Ensure HR transformation
The project is not meeting its objectives. The structured Customer Success approach makes all the difference.
Missed deadlines, hidden costs. But the most critical point: the employee does not adopt the tool or bypasses the digitized processes.
Customer success drives your own transformation objective. The project moves forward because the approach is proven. Every decision is based on prior analyses and data.
The support is comprehensive and business-oriented: reduction in the number of tools, simplification of processes, secure data migration. ROI is easily demonstrated to management.
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Potential productivity gains with a digital HR strategy
Source: McKinsey (2025)
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Potential productivity gains with a digital HR strategy
Source: McKinsey (2025)
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HR professionals consider their tool effective for achieving the set objectives
Source: Gartner (2024)
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HR professionals consider their tool effective for achieving the set objectives
Source: Gartner (2024)
Supporting change
Training on a tool is not enough. Ongoing support creates true operational autonomy.
A one-off, abstract training lasts 2 days. Result: the employee goes back to their old habits, without taking advantage of the potential of their new tool.
Digital maturity over time is the key to HR transformation. It relies on properly taking needs into account, based on adoption indicators and user feedback.
Customer success makes the HR team the driver of its tools. It tests new processes, optimizes workflows, and automates as needed. Transformation is ongoing.
Supporting change
Training on a tool is not enough. Ongoing support creates true operational autonomy.
A one-off, abstract training lasts 2 days. Result: the employee goes back to their old habits, without taking advantage of the potential of their new tool.
Digital maturity over time is the key to HR transformation. It relies on properly taking needs into account, based on adoption indicators and user feedback.
Customer success makes the HR team the driver of its tools. It tests new processes, optimizes workflows, and automates as needed. Transformation is ongoing.
Master the Swiss specifics
CCT, LPP, LAA, cantons. Swiss rules require local expertise that is difficult to replicate.
A foreign provider is unaware of these subtleties. Collective agreements vary by canton. The LPP and LAA have complex rules. Compliance is a major challenge in HR digitalization.
Customer Success Roger has more than 50 successful HRIS projects in Switzerland. No regulatory oversights, no backtracking during the project; this support helps avoid all pitfalls.
With the standard configuration and automatic updates, Swiss compliance is guaranteed at all times, with no effort required from the company.
Master the Swiss specifics
CCT, LPP, LAA, cantons. Swiss rules require local expertise that is difficult to replicate.
A foreign provider is unaware of these subtleties. Collective agreements vary by canton. The LPP and LAA have complex rules. Compliance is a major challenge in HR digitalization.
Customer Success Roger has more than 50 successful HRIS projects in Switzerland. No regulatory oversights, no backtracking during the project; this support helps avoid all pitfalls.
With the standard configuration and automatic updates, Swiss compliance is guaranteed at all times, with no effort required from the company.
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Compliance error reduction rate with an HRIS
Source: Deloitte (2024)
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Compliance error reduction rate with an HRIS
Source: Deloitte (2024)
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HRIS projects fail during implementation
Source: McKinsey (2025)
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HRIS projects fail during implementation
Source: McKinsey (2025)
Count on responsiveness
Distance slows things down. A close-knit, agile team ensures responsiveness and an ability to innovate.
Standardized support, inflexible deadlines, blocked upgrades. For a Swiss company that needs responsiveness, the after-sales service of large providers is a hindrance.
The Customer Success approach relies on knowledge of the organization. No loss of information, no need to explain things again. Blockages are resolved in hours, not weeks.
The HR team can also call for strategic advice, or to share an important update. This flexibility adapts to everyone's pace.
Count on responsiveness
Distance slows things down. A close-knit, agile team ensures responsiveness and an ability to innovate.
Standardized support, inflexible deadlines, blocked upgrades. For a Swiss company that needs responsiveness, the after-sales service of large providers is a hindrance.
The Customer Success approach relies on knowledge of the organization. No loss of information, no need to explain things again. Blockages are resolved in hours, not weeks.
The HR team can also call for strategic advice, or to share an important update. This flexibility adapts to everyone's pace.
HR efficiency is at your fingertips
Book a meeting to discover how Roger can simplify your HR day-to-day and employee experience.
Request a demo